This is a templated summary provided for convenience and will be finalised by Neptunes Solutions Limited. It is not legal advice.
1. What we collect
Account details (name, email, phone), the client, loan, and financial data you enter, and basic usage information needed to run and secure the platform.
2. How we use it
To provide Credilance, process payments, send service messages, and keep the platform secure. We do not sell your data.
3. Tenant isolation
Each customer's data is isolated using PostgreSQL row-level security. We never mix or share data across tenants.
4. Processors
We use trusted providers to deliver the service — for example payments (NeptunesPay), email and SMS, and object storage — under appropriate safeguards.
5. Retention
We keep your data while your account is active and for a reasonable period afterwards, then delete or anonymise it unless the law requires otherwise.
6. Your rights
You can access, correct, or export your data, and request deletion, by contacting us at support@neptunes.co.ug.
7. Contact
Privacy questions? Email support@neptunes.co.ug.